Shipping policy

ast updated: June 2026

We want to get your gear to you as quickly and reliably as possible. Here's everything you need to know about how we ship.

Where We Ship

We currently ship within the United States. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You'll receive a confirmation email with tracking information once your order ships.

Shipping Times

Standard Shipping: 5–7 business days Expedited Shipping: 2–3 business days

Delivery times are estimates and begin from the date of shipment, not the date of order. Delays due to carrier issues, weather, or high-volume periods are outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions — keep an eye on our site for current offers.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery through the carrier's website.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and around your property first. If it's still missing, contact us at Support@kinetigear.com within 7 days and we'll do our best to help resolve it.

Damaged in Transit

If your order arrives damaged, please email us within 7 days of delivery with your order number and photos of the damage. We'll take care of it.