Refund policy
Return and Refund Policy
At Kinetigear, we want you to be happy with your purchase. If something isn't right, we're here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition in which you received it. Where applicable, the item must have its original tags and packaging. Proof of purchase is also required.
To request a return, please email us at support@kinetigear.com with your order number and the reason for your return.
We will normally respond within 1–2 business days with return instructions. If your return is approved, we will provide you with the appropriate return address and instructions for sending the item back.
Please do not send a product back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error on our part.
We recommend using a trackable shipping service when returning an item. Kinetigear cannot be responsible for return packages lost in transit.
Original shipping charges are non-refundable unless the return is due to an error on our part. Where an order received free shipping, any original shipping cost incurred by us may be deducted from the refund where permitted by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged or defective, or you receive the wrong item, please contact us at support@kinetigear.com within 7 days of delivery.
Please include your order number, a description of the problem, and photographs showing the issue where possible.
If the problem is confirmed, we will provide appropriate instructions and arrange a suitable resolution. You will not be responsible for return shipping costs when the item is damaged, defective, or incorrect due to our error.
Non-Returnable Items
Certain products cannot be returned for hygiene, health, safety, or other reasons where applicable. Items that have been used, worn, washed, damaged after delivery, or returned without their original packaging where required may not qualify for a return.
Final-sale items and gift cards are non-returnable unless otherwise required by applicable law.
If you are unsure whether your item can be returned, please contact us at support@kinetigear.com before sending it back.
Exchanges
If you would like a different product, the simplest method is to request a return for the original item. Once the return has been accepted, you can place a new order for the replacement product.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and display the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@kinetigear.com.
European Union Customers
If an order is shipped to a customer in the European Union, the customer may have the right to cancel or return the order within 14 days, without providing a reason, in accordance with applicable consumer protection law.
Returned products must meet the applicable return conditions, except where consumer law provides otherwise. Nothing in this policy limits any statutory consumer rights that apply to your purchase.
Contact Us
For questions about returns or refunds, please contact:
Kinetigear
Email: support@kinetigear.com